Company Description Thai Odyssey Spa and Skin Care is a premier spa and beauty salon located in saltlake area of Kolkata, offering a wide range of spa, skincare, beauty, and styling services. The team focuses on delivering personalized treatments, from body polishing and bridal makeup to relaxing massages and spa therapies. With an extensive service selection, the spa aims to help guests achieve their desired look and glow in a calming, professional environment.

Thai Odyssey

Spa and Skin Care maintains an active social media presence to share updates, offers, and service information with clients. More information can be found at https://linktr.ee/thaiodysseykolkata.

Role Description This is a full-time, on-site Customer Service Manager role based in saltlake,Kolkata.

Customer Service

Manager will oversee daily customer interactions, ensuring prompt, courteous, and professional responses to inquiries, bookings, and feedback.

Responsibilities include managing the front desk team, handling escalated customer issues, maintaining high service standards inside the facility, and monitoring customer satisfaction. The role involves coordinating with spa and beauty staff to ensure smooth service delivery, managing appointment schedules, and supporting promotional activities. The Manager will also track customer service metrics, implement improvement initiatives, and uphold a welcoming, inclusive environment for all clients.

Qualifications





- Candidate should possess strong Customer Service Management and Customer Support skills to oversee frontline operations and resolve issues effectively. 3-4 years of relevant experience is desirable.
- Candidate should possess a focus on Customer Satisfaction, with the ability to build positive client relationships and manage feedback constructively.
- Candidate should possess excellent Communication skills, including clear verbal and written communication and active listening.
- Candidate should possess Analytical Skills to interpret customer service data, identify trends, and implement improvement plans.
- Prior experience in customer-facing roles, preferably in hospitality, spa, beauty, or wellness environments.
- Ability to lead and motivate a diverse team, manage schedules, and maintain a professional, inclusive atmosphere.
- Comfort with basic computer systems and booking or CRM software; familiarity with social media or online review platforms is an advantage.
- Relevant diploma or degree in hospitality, business, or a related field is preferred.

Salary &

perks :

- Upto Rs 40-45K per month depending upon experience & qualification. Incentives to be given extra.

Working Hours :

- 11 am- 9 pm
- 6 days a week, One day weekly off

*Note : Only interested & serious candidates having relevant experience & qualification may apply.

📌 Customer Service Manager (Kolkata)
🏢 Thai Odyssey Spa and skin care
📍 Kolkata