21 Aug
|
Fusion CX
|
Siliguri
21 Aug
Fusion CX
Siliguri
Key Responsibilities
- Customer Communication : Communicate and interpret customers needs by delivering skilled, courteous, and quality service via multiple channels (phone, email, chat, etc.).
- Confidentiality Accuracy : Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification.
- Adherence to Policies : Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication.
- Key Performance Indicators (KPIs) : Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT).
📌 Customer Service (Siliguri)
🏢 Fusion CX
📍 Siliguri