Service executive Roles and Responsibilities : · Greeting to the Patients before and After the calls · Handling customer queries, provide information about services · Should support daily operations of the clinic · Attending to the patients queries over the telephone and convert all queries into appointments (FE and references) · Schedule Appointments and coordinate with patients in polite way and should not harsh on calls · Should provide vital information requested by patients from time to time · Reference Collections from Existing Patients · Responsibilities for maintenance of Patients Appointments/Data · Follow up with Missed Appointments · Cold Calling the Database to maximize capacity utilization · Should Coordinate with Doctors / CROs regarding POT · Should work individually; prioritize the urgency of multiple of requests.
📌 Customer Service Executive (Chennai)
🏢 Homeocare International
📍 Chennai
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