21 Aug
|
Career Guideline
|
Mumbai
21 Aug
Career Guideline
Mumbai
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process patient registration, scheduling appointments, and updating medical records.
- Provide exceptional customer service to patients by addressing their concerns and ensuring timely resolution of issues.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-9 years of experience in a BPO or call center environment.
- Solid communication skills for effective interaction with customers over the phone.
- Proficiency in healthcare BPO processes and procedures.
- Ability to work in a fast-paced environment with multiple priorities.
📌 Customer Service Executive (Mumbai)
🏢 Career Guideline
📍 Mumbai