Key Responsibilities: 1.

Service

Management &

- Ticket Handling ● Oversee and manage all service-related issues, ensuring timely resolution. ● Assign service tickets to the Service Technicians and track their progress. ● Monitor and analyze service reports to improve response times and efficiency. 2.Client Support &
- Relationship Management ● Actively correspond with existing clients to provide necessary support. ● Maintain high levels of customer satisfaction by addressing concerns promptly. ● Work closely with the Sales &
- Projects team to ensure a smooth transition from project completion to after-sales service. 3.Business Development &
- Profitability ● Develop strategies to transform the service segment from a cost center to a profit center . ● Identify opportunities to upsell maintenance contracts and extended warranties. ● Optimize service costs while maintaining quality and efficiency.



4.Team Leadership &
- SOP Compliance ● Ensure the Service Standard Operating Procedures (SOPs) are followed by the entire service team. ● Train, mentor, and monitor the performance of Service Technicians . ● Implement best practices to improve efficiency and reduce downtime. 5.Coordination &
- Cross-Functional Collaboration ● Interact with the Accounts and Projects Teams to understand the history of each project, including materials supplied, parts used, and any past service interactions. ● Work closely with the Warehouse and Logistics Teams to ensure the availability of spare parts for service requests. ● Maintain documentation of service activities and generate reports for management review.

📌 Customer Service Executive (Bengaluru)
🏢 Amilite
📍 Bengaluru