Associate – Customer Service Job Summary: Responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience across phone, email, chat, or other support channels.

Key Responsibilities: Handle customer inquiries and requests professionally and promptly. Resolve customer complaints and issues while maintaining a positive attitude. Provide accurate information about products, services, orders, payments, or processes.

Maintain detailed records of customer interactions in CRM systems. Escalate complex issues to the appropriate department or supervisor. Follow company policies, service standards, and escalation procedures.

Meet assigned KPIs such as response time, resolution time, customer satisfaction, and quality scores. Coordinate with internal teams to ensure timely resolution of customer issues.



Follow up with customers when required to ensure satisfactory resolution.

Required Skills &

Qualifications: Graduate or equivalent qualification. Good verbal and written communication skills. Customer-focused and problem-solving mindset. Basic computer and MS Office/CRM skills. Ability to work under pressure and handle difficult customers professionally. Positive listening and interpersonal skills.

Experience: 0–2 years of customer service/BPO/customer support experience; freshers may also be considered depending on the organization.

Key Competencies: Communication • Customer Handling • Problem Solving • Active Listening • Empathy • Time Management • Teamwork • Attention to Detail

📌 Customer Service Associate (Kolkata)
🏢 Elevate X Solutions
📍 Kolkata