Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Designation - Operations (Apprentice)

Location - Navi Mumbai

Function - Operations

SBU - Products

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Key Responsibilities:

- Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
- Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
- Proactively prevent and manage escalations through clear communication and follow‑ups.
- Identify potential sales leads during interactions and route them to the Sales team.




- Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Key Requirements:

- Bachelor’s or Master’s degree in any discipline.
- Strong verbal and written communication skills.
- High ownership and accountability mindset.
- Ability to manage multiple queries simultaneously with attention to detail.
- Effective coordination and follow‑up skills across teams.
- Calm, skilled approach when handling challenging or escalated customers.

nAll Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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📌 Customer Service (Apprentice) (Mumbai)
🏢 Dun u0026 Bradstreet
📍 Mumbai