Customer Service Analyst 1-Support About the Company/Team Oracle Hospitality delivers technology solutions that help hotels, resorts, restaurants, and food & beverage businesses operate efficiently and enhance guest experiences globally.

The Oracle Hospitality

Support organization partners with customers worldwide to provide 24x7 support for mission-critical hospitality systems including OPERA PMS and related hotel technology platforms. This role sits within the Oracle Hospitality Support team focused on providing first-level technical and functional support for the Oracle Hospitality OPERA product suite and associated hotel interfaces.

Job Summary The Technical Support Analyst provides first-level technical and customer support for Oracle Hospitality solutions,



including OPERA PMS, OXI, OWS, S&C;, Reporting & Analytics, and related hotel interfaces. The role supports hotel customers globally through voice, email, and remote troubleshooting while ensuring timely issue resolution, excellent customer experience, and accurate case documentation. This position is ideal for candidates with hospitality systems support experience who enjoy solving technical issues, working in a quick-paced global environment, and partnering closely with hotel operations teams.

📌 Customer Service Analyst (Mumbai)
🏢 Oracle Financial Services Software
📍 Mumbai