Job Title: Retention Manager (US Shift)

Company: Codeyoung

Experience: 1–3 Years

Location: Work From Office

Shift: US Shift (Night Shift)

Working Days: 6 Days a Week

Weekly Off: 1 Fixed Off

About the Role

Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.

Key Responsibilities

- Engage with existing customers to understand concerns and improve retention.
- Build strong relationships with customers and ensure a positive experience.
- Handle cancellation and refund requests while identifying opportunities for customer retention.
- Analyze customer feedback and recommend solutions to improve customer satisfaction.
- Conduct follow-up calls and emails to maintain customer engagement.
- Collaborate with sales, operations,



and support teams to address customer issues.
- Maintain accurate records of customer interactions and retention activities.
- Meet retention, renewal, and customer satisfaction targets.

Requirements

- 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong negotiation and problem-solving abilities.
- Ability to handle customer objections and resolve concerns effectively.
- Comfortable working in the US Shift (Night Shift).
- Proficiency in CRM tools and Microsoft Office/Google Workspace.
- Bachelor's degree in any discipline preferred.

Preferred Skills

- Customer-first approach with strong interpersonal skills.
- Ability to work in a fast-paced setting.
- Data-driven mindset with attention to detail.
- Target-oriented and self-motivated.

📌 Customer Retention Manager (Bengaluru)
🏢 Codeyoung
📍 Bengaluru