- Manage end-to-end communication with customers regarding machine installation, service calls, spare parts, and technical issues.

- Maintain strong relationships with customers to ensure customer satisfaction and repeat business.

- Handle customer complaints professionally and ensure timely solutions.

- Assign service engineers/technicians to customer sites based on priority and workload.

- Track service calls, breakdown visits, and preventive maintenance schedules.

- Ensure timely updates to customers regarding service progress, spare availability, and expected timelines.

- Coordinate with the sales, technical, and spare parts departments for smooth service operations.

- Communicate with overseas suppliers (China) regarding technical issues, spare requirements,



and warranty claims.

- Responding to customer enquirers over the phone, via email, and in person.

- Developing and reviewing customer service standards, procedures and policies.

- Managing service staff to ensure desired customer satisfaction levels are met.

Job Type: Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Education

- Diploma (Preferred)

Experience

- Textile Machinery : 1 year (Preferred)

Language

- Gujarati, Hindi, English (Preferred)

Location

- Surat City, Surat, Gujarat (Required)

Work Location: In person

📌 Customer Relationship Manager (CRM) (Surat)
🏢 Janki Tata Impex
📍 Surat