– Customer Relationship Executive

Job Title: Customer Relationship Executive

Industry: Sweet Store / Retail

Department: Customer Service / Store Operations

Experience: 1+ Years preferred

Employment Type: Full-Time

Reports To: Store Manager

Location: Worli

Job Summary

We are looking for a friendly, customer-focused, and well-presented Customer Relationship Executive to join our sweet store. The candidate will be responsible for welcoming customers, understanding their requirements, assisting with product selection, handling customer queries and complaints, and ensuring an excellent shopping experience.

Key Responsibilities

- Welcome and assist customers in a polite and professional manner.
- Understand customer requirements and recommend suitable sweets, snacks, gift boxes, and other products.
- Explain product varieties, prices, offers, ingredients, and packaging options.
- Handle customer inquiries through phone, WhatsApp, and other communication channels.
- Manage customer orders and coordinate with the store team for timely preparation and delivery.
- Follow up with customers regarding orders, bulk requirements, and special occasions.
- Handle customer complaints and resolve issues professionally.
- Build and maintain positive relationships with regular and new customers.
- Maintain customer details and order history accurately.
- Support festive, wedding, corporate, and bulk-order sales.
- Coordinate with the billing, kitchen/production, packing, and delivery teams.
- Collect customer feedback and share important feedback with the Store Manager.
- Inform customers about new products, promotions, loyalty programs, and special offers.




- Ensure proper presentation and cleanliness of the customer service area.
- Support the store team during peak hours, weekends, and festive seasons.
- Maintain high standards of customer service and represent the brand positively.

Requirements
- Minimum 1+ years of experience in customer service, retail, hospitality, sales, or a similar role preferred.
- Experience in a sweet shop, bakery, food retail, or FMCG store will be an advantage.
- Good communication and interpersonal skills.
- Customer-friendly and positive attitude.
- Good knowledge of Hindi and English; knowledge of the local language is preferred.
- Basic computer and WhatsApp knowledge.
- Ability to handle customer complaints calmly and professionally.
- Well-groomed, presentable, and confident personality.
- Ability to work under pressure during weekends and festive seasons.

Key Skills
- Customer Relationship Management
- Customer Service
- Retail Sales
- Communication Skills
- Complaint Handling
- Order Management
- Upselling & Cross-selling
- WhatsApp Customer Handling
- Follow-up Skills
- Team Coordination
- Problem Solving

Preferred Experience

Candidates with experience in

- Sweet Store / Bakery
- Food & Beverage Retail
- Retail Sales
- Hospitality
- Customer Service
- Corporate / Bulk Order Handling

Salary & Benefits
- Salary: ₹24 to 27k per month
- Performance Incentives: [If applicable]
- Weekly Off: As per company policy
- Employee Benefits: As applicable

Gender: Any

Joining: Immediate

Work Location: Worli

Pay: ₹24,000.00 - ₹27,000.00 per month

Advantages

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Worli)
🏢 Team HR
📍 Worli