Customer Relationship Management (CRM) Executive

We are looking for a Customer Relationship Management (CRM) Executive to manage customer relationships, improve customer satisfaction, and support business growth through effective communication and customer engagement strategies.

Key Responsibilities

- Manage and maintain strong relationships with existing and potential customers.
- Handle customer queries, complaints, and requests professionally and promptly.
- Follow up with customers through calls, emails, WhatsApp, and other communication channels.
- Maintain accurate and updated customer information in the CRM system.
- Track customer interactions, leads, follow-ups, and sales opportunities.
- Coordinate with Sales, Marketing, and Operations teams to resolve customer issues.
- Monitor customer feedback and identify opportunities to improve customer experience.
- Conduct regular follow-ups to increase customer retention and repeat business.
- Prepare daily/weekly reports on customer interactions, leads, conversions, and follow-ups.
- Ensure timely communication with customers throughout the sales and service journey.
- Identify customer needs and recommend suitable products or services.
- Achieve assigned customer engagement, retention,



and conversion targets.

Requirements

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 1–3 years of experience in CRM, customer relationship management, sales coordination, or customer service.
- Good verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Basic knowledge of CRM software and MS Excel/Google Sheets.
- Valuable follow-up and problem-solving abilities.
- Ability to manage multiple customers and tasks efficiently.
- Positive attitude with a customer-focused approach.

Preferred Skills

- CRM software knowledge
- Customer retention
- Lead management
- Telecalling and follow-ups
- Sales coordination
- Customer support
- Reporting & MIS
- Communication and negotiation

Key Performance Indicators (KPIs)

- Customer satisfaction and retention
- Lead follow-up and conversion rate
- Customer response time
- Repeat business
- Number of successful follow-ups
- Resolution of customer complaints
- Achievement of assigned targets

Send me your cv - [email protected] Mukesh Kumar - (phone hidden) can call.

📌 Customer Relationship Management Executive (Ghaziabad)
🏢 Suroskie
📍 Ghaziabad