OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.

We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —

represents the brand. The Customer Experience & CRM Intern is the person who makes sure every one of those touchpoints feels premium, prompt, and personal.

About the Role

This is a hands-on, customer-facing role. You'll be the first point of contact for every customer across our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer conversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,

recovering abandoned carts, gathering feedback, and building the relationships that turn first-time buyers into loyal customers.

You'll work closely with the Operations Manager and founding team. This is a small team where your work is visible, your contribution matters, and your growth path is clear.

Key Responsibilities

A. Customer Communication & Enquiry Management

- Serve as the first point of contact for all inbound customer enquiries across WhatsApp,

Instagram, Facebook, and email
- Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and shipping — accurately and on-brand
- Maintain a warm, professional, premium tone in every interaction that reflects OATH's positioning, even in difficult conversations
- Meet defined response-time standards — acknowledge enquiries promptly during working hours and resolve or escalate within the same day
- Log every conversation and its outcome in the CRM/tracker to maintain a complete customer history

B. After-Sales Support & Issue Resolution




- Manage all post-purchase communication — order confirmations, dispatch and delivery updates, and shipment tracking queries
- Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and operations team for resolution
- Proactively update customers on delays, stockouts, or issues before they have to chase
- Follow through on every open query until it is fully closed to the customer's satisfaction

C. Feedback, Reviews & Customer Insights
- Make outbound feedback calls to recent customers to understand their product and service experience
- Capture, categorise, and share customer feedback with the founding and product teams on a weekly basis
- Encourage satisfied customers to leave reviews and ratings across the website and marketplaces
- Flag recurring complaints, product issues, or service gaps to the Operations Manager immediately — do not wait for end of day

D. Sales Recovery & Re-Engagement
- Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage drop-offs and support conversions
- Follow up on enquiries that did not convert and nurture interested prospects toward a purchase
- Support re-engagement and win-back outreach to past customers during launches, drops, and campaigns

E. Reporting & Coordination
- Maintain accurate daily records of enquiries handled, issues resolved, and pending tickets
- Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved,

pending, and any escalations
- Track key metrics — response times, query volumes, recurring issues, cart-recovery outcomes,





and review generation
- Participate in brief daily check-ins with the Operations Manager to align on priorities
- Follow all defined communication SOPs and escalation protocols — no deviations without prior approval

Requirements

Must Have

- Fluency in English and Hindi — both spoken and written
- Strong, confident communication skills across chat, email, and phone
- Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday communication platforms
- A warm, patient, empathetic approach — able to stay composed and professional even in difficult conversations
- Strong organisational skills, attention to detail, and the discipline to maintain clean, accurate records
- Willingness to make outbound calls as a core, daily part of the role
- Dependable, responsive, and able to work independently without constant supervision

Good to Have

- Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce environment
- Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms
- Basic comfort with spreadsheets and reporting
- An interest in fashion, accessories, or consumer brands

What We Offer

- A clear path to a full-time Customer Experience / CRM role on successful completion of the internship, based on performance
- Internship completion certificate and a strong professional reference
- Direct access to and mentorship from the founding team
- Hands-on exposure to the customer, operations, and CRM engine of a rapid-growing D2C brand
- Structured onboarding with documented SOPs — you'll know exactly what's expected from Day

1
- A small, focused team where your work is seen, valued, and rewarded

How to Apply

Interested candidates can apply by:
- Sending their resume to [email protected]
- Calling or WhatsApp: +91 (phone hidden)
- DMing on LinkedIn

📌 Customer Relations Manager (Jaipur)
🏢 Oath
📍 Jaipur