Company Description Zuboc is Kerala’s leading online destination for luxury packaging, creative art supplies, and personalized stationery, dedicated to transforming everyday gifting and invitations into memorable experiences. The company offers premium decorative elements such as custom wax seals, luxury envelopes, ribbons, and specialty tapes that help individuals and brands present their stories with care and style. Zuboc serves a diverse range of customers, including wedding and event planners, bakeries and cafés, corporate clients, small businesses, and artists, with both bulk and customized solutions.

Guided by a vision that every package should carry emotion as well as a product, Zuboc combines entrepreneurial experience with creative innovation to “package” happiness for special occasions. Applicants join a brand focused on craftsmanship, detail, and helping customers unbox creativity.

Role Description The Customer Relations Specialist is a full-time, on-site role based in Eranad, responsible for providing attentive support to customers across online and in-store channels. In this role, the specialist responds to inquiries, guides customers in selecting packaging and stationery solutions, and resolves issues promptly to maintain high levels of customer satisfaction. The specialist manages order-related communication, tracks customer feedback, and contributes to retention initiatives such as follow-ups and loyalty activities.

Day-to-day tasks include handling phone,



email, and chat interactions, coordinating with operations and design teams to ensure accurate and timely deliveries, and maintaining detailed records of customer interactions. The role also involves identifying opportunities to enhance the customer experience and sharing insights that support product improvements and service quality.

Qualifications

- Customer Service and Customer Support skills, including the ability to manage inquiries, address concerns, and provide clear, solutions-focused assistance.
- Customer Satisfaction and Customer Retention skills, with experience fostering long-term relationships and encouraging repeat business.
- Strong Communication skills, both verbal and written, to interact professionally with diverse customers and internal teams.
- Previous experience in customer-facing roles within retail, e-commerce, or service-oriented environments is preferred.
- Ability to work in office in Eranad, manage multiple tasks, and maintain accuracy and composure in a fast-paced setting.
- Familiarity with basic CRM tools, order management systems, or similar software is an advantage.
- Attention to detail, problem-solving mindset, and interest in design, crafts, or branding will be beneficial.
- Relevant education or training in business, communication, or a related field is a plus, though equivalent experience is also valued.

Location: Malappuram, Kerala

📌 Customer Relations Specialist (Char)
🏢 ZUBOC
📍 Char