Tailored Residential Property Management at Brightstone Managing housing complexes, residential townships, and residential communities requires subject matter expertise, customized services, and a commitment to creating a seamless yet enjoyable living experience. At Brightstone, we are setting a current standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
Responsibilities
- Cooperate, coordinate, and communicate with other departments to ensure good customer experience and take customer feedback after every service request/complaint, sharing the feedback points with the team for improvement of services.
- Maintain a hospitality outlook and always look presentable.
- Take ownership of the request or complaint and ensure they are handled effectively within TAT.
- Take daily rounds of the premises and report any lapses/observations to the relevant team.
- Conduct timely Customer Feedback Surveys and share the reports with the client/management.
- Respond to emergency situations (as per JLL policies) and contact the proper authorities when needed.
- Be familiar with lost and found procedures.
- Nominate and attend the training programs at site/JLL office.
- Address concerns through daily checking of mails for priority requests.
- Receive calls and emails from clients.
- Ensure closure of complaints by proper communication to stakeholders.
- Help in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc.
- Update the handover/takeover register before the end of the shift for all completed/pending tasks.
- Manage and participate in events, overlooking general maintenance and guest handling.
Location On-site - Mumbai, MH
Scheduled Weekly Hours 48
If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
At Brightstone, we're committed to redefining residential property management across India through innovation, expertise, and our drive for excellence. Our people are our greatest asset when it comes to achieving this - professionals who bring passion and precision to every aspect of residential property management.
How to Apply Please submit a tailored CV detailing your experience relevant to this role.
Find out more about us here.
Brightstone Privacy Notice Brightstone, with its affiliates, is a leading service provider of residential property management services in India. We take our responsibility to protect the personal information provided to us seriously.
Generally, the personal information we collect from you is for the purposes of dealing with your enquiry.
We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how Brightstone processes your personal data, please view our Privacy Statement.
Locations On-site
📌 Customer Relation Executive (India)
🏢 JLL
📍 India