Executive - Admin Customer Care Roles and Responsibilities - Admin Customer Care Manage customer escalations and ensure timely closure with proper root cause Coordinate with logistics and planning for accurate delivery commitments Support continuous improvement by analyzing customer feedback and trends Handle customer inquiries, complaints, and service requests professionally Coordinate with internal teams to resolve customer issues on time Maintain customer communication through calls, emails, and portals Track and update status of customer requests and escalations Ensure high customer satisfaction and quick response time Maintain records of customer interactions and service history Support order coordination, dispatch follow-ups, and delivery updates Prepare reports on customer issues, feedback, and resolution timelines Assist in handling customer visits and coordination with internal teams Follow company policies, communication standards, and service protocols

📌 Customer Care Executive - Administration (Coimbatore)
🏢 Larsen u0026 Toubro
📍 Coimbatore