Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

In the role of ServiceNow Implementation Specialist, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects. This position requires guiding teams through the entire lifecycle of software development, from initial design concepts to final delivery. The role emphasizes establishing and maintaining high standards for development practices, ensuring that solutions are scalable, performant, and aligned with organizational goals.

Collaboration with various stakeholders to synchronize efforts and drive project success is a key aspect of daily activities, fostering an environment of innovation and technical excellence.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of best practices to enhance software quality and efficiency.
- Mentor and support team members to foster qualified growth and technical expertise.
- Coordinate cross-functional efforts to ensure alignment with business requirements and project timelines.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of software architecture principles and design patterns relevant to custom software development.
- Experience in managing and optimizing software development processes to ensure high-quality deliverables.
- Ability to analyze complex technical challenges and provide innovative, scalable solutions.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
- Familiarity with performance tuning and scalability considerations in enterprise software environments.

Additional Information
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Pune office.
- A 15 years full time education is required.

📌 Custom Software Engineering Lead (Pune)
🏢 Accenture in India
📍 Pune