Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, it now manages over 25,000 societies and helps safeguard the lives of millions of families. The platform serves all key stakeholders, including society administrators, management committees, security staff, and residents, and offers additional services such as home maintenance and property renting or selling.

With features like Monetisation and Marketplace, NoBrokerHood creates revenue opportunities for residential communities and business partners. Backed by robust data security standards including Level 1 PCI-DSS, GDPR and PDPB 2019 compliance, and ISO 27001 certification, NoBrokerHood recently received a $5 million investment from Google to support further expansion.

Role Description This is a full-time, on-site Customer Support / Telecaller role based in the Greater Bengaluru Area. The role involves handling inbound and outbound calls, resolving resident and society admin queries, and providing clear information about NoBrokerHood’s features and services. The team member will log and track issues in the system, follow established processes, and coordinate with internal teams to ensure timely resolution.





Daily responsibilities include maintaining call quality standards, updating customer records, and sharing feedback that can improve the product and customer experience. The role also requires meeting performance targets, adhering to schedules, and representing NoBrokerHood professionally in every interaction.

Qualifications

- Strong verbal communication and active listening skills, with the ability to explain information clearly and patiently over the phone.
- Customer service abilities, including handling queries, managing complaints, and maintaining a courteous and solution-oriented approach.
- Basic computer proficiency, such as working with CRM or ticketing tools, updating call logs, and using communication platforms.
- Organizational and time-management skills to handle high call volumes, prioritize tasks, and meet daily/weekly targets.
- Ability to work on-site in the Greater Bengaluru Area and collaborate effectively with cross-functional teams.
- 0.6 to 4 years of experience in customer support, telecalling, or a related role; experience in tech or app-based services is an advantage.

- Comfort with rotational shifts or adaptable working hours, depending on business requirements.
- Minimum educational qualification of a high school diploma; a bachelor’s degree is preferred but not mandatory.

📌 Coustomer Support Executive_0.6 Yrs - 4 Yrs (Bengaluru)
🏢 NoBrokerHood
📍 Bengaluru