Role &

responsibilities 1.

Tenant

Relations and issue management Check In, CheckOuts for Tenants.

Tenant

Escalations. Foster positive relationships with tenants to ensure tenant satisfaction and retention. 2.

Building Maintenance : Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc.. Drive property inspections to identify maintenance needs and address them promptly. Ensure accurate records of registries for all properties within the given Cluster. Ex:

- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc.. Ensure the records of Inventory items within all properties common area & inside flats is maintained. All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
- Staff management :: Cluster Manager is required to manage operations related to all staff.

Staff

Types include - i) Management team staff = Facility Managers & Team Leads & Operations Executives. ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc.. __ For the above staff,



ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc.. Give periodic Trainings & Feedback to all staff on performance & process updates. Co-ordinating with the manpower agencies for ensuring the staff deployments. 4.Reports :: Start of the Day & End of the Day reports across all properties within the clusters should be verified.

Monthly Building

Audit reports should be submitted. Monthly utility reports , expense reports should be submitted.

Qualifications &

skills that is required for this role :: Ability to set the right expectations with the tenants Ability to communicate with positive articulation Structured well organized and consistent with work Bachelor's degree in facilities management, real estate, or a related field (preferred). Knowledge of maintenance and repair Ability to independently travel to properties within the assigned geographical cluster

📌 Cluster Manager (Bengaluru)
🏢 Kots Renting
📍 Bengaluru