Job Duties and Responsibilities:

- Manage the overall operations and staffing needs for the main and cluster clubhouses in various sectors as well as the sales centre and sports facilities.
- Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
- Help plan and approve marketing promotion activities for the Clubhouse.
- Attend city management meetings and ensure integration and coordination of all social events.
- Assist in planning and implementing procedures for special club events and banquet functions.
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Address member and guest complaints and ensure that appropriate corrective actions are taken.
- Develop new and innovative ways in which to stimulate member activities and participation in Club events.
- Ensures that monthly/annual targets for new external memberships and chargeable facilities like golf course, cricket pitch and football ground are met
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Interview, select, train, supervise, counsel and discipline all service employees in the clubhouses and sales centre.
- Ensure a safe working environment for all employees.
- Approves all vendor invoices before submitting to the accounting department.
- Review financial reports and statements to determine how Operations is performing against budgets
- Strive to improve service performance.
- Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Tours clubhouses and sales centre on a daily basis speaking with employees, customers and residents to understand needs and assess operational opportunities.
- Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance
- Maintain complete knowledge about Associations Rules & Regulations.
- Annual Budget preparation - Prepare annual budget for staffing and operating expense. Propose items to be included in annual Capital Plan




- Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
- Demonstrates urgency in response and handling of customer problems and complaints
- Strive to improve service performance. To manage the site operations – F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas by checking the site on a daily basis
- To ensure F & B service for cold towel/tissue presentation is done in 1 minute of the guest arrival, mineral water replenishment and speedy service in all areas including the meeting rooms
- To take a round of the entire sales office and sample flat in the Morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform admin about any technical issues
- To take a morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointments
- To provide a list of appointments to the Security and F & B team before the start of operations
- Check if Valet and Doorman are at their designated places before the customer appointment
- To give proper attention to the grooming of self and – F & B, valet, doorman, housekeeping, CED and anyone else who comes in contact with the customer
- Manage and supervise the team - Roster, behavioural issues, coordination, communication, training & discipline
- Check on the team's work, responsibilities and their performance on a timely basis.
- Be Innovative and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep
- Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour
- Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Increase levels of food service quality and enhance overall ambiance of member/customer experiences
- Assist in planning and implementing procedures for special events and functions held at the sales centre or alternate venue




- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience
- Address member and guest complaints and ensure that appropriate corrective actions are taken
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities
- Interview, select, train, supervise, counsel and discipline all service employees in the sales centre
- Ensure a safe working environment for all employees
- Approves all vendor invoices before submitting to the accounting department
- Review financial reports and statements to determine how Operations is performing against budgets
- Coordinates with internal Lodha Group and Palava City Management Association departments like Art and
- Culture, Design, Procurement, MIS, Security, MEP etc. for maintenance of the clubhouses
- Plans in coordination with Art and Culture a monthly Activities calendar for resident engagement and implements the same
- Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
- Security and safety of all residents and associates
- Strive to improve service performance
- Communicate a transparent and consistent message regarding operational goals to produce desired results on a continuous basis
- Visit sales centre on a daily basis speaking with employees, customers and residents to understand needs and assess operational opportunities
- Financial Management – capable of operating within the constraints of the budget and providing timely reporting of financial performance
- Maintain complete knowledge about company’s procedures, policies, Rules & Regulations
- Annual Budget preparation - Prepare annual budget for staffing and operating expense. Propose items to be included in annual Capital Plan
- Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
- Demonstrates urgency in response and handling of customer problems and complaints
- Strive to improve service performance
- Coordinates with internal Lodha Group and departments like Design, Procurement, Security, MEP etc. for maintenance of the sales centre

📌 Club House Manager (Pune)
🏢 Lodha
📍 Pune