- Handle client queries through calls, emails, and follow-ups.
- Provide prompt and effective solutions to customer concerns.
- Collaborate with internal teams to resolve technical or service-related issues.
- Maintain accurate records of client interactions and support activities.
- Assist in improving support processes for better customer satisfaction.
Skills
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a rapid-paced environment.
- Positive attitude with a focus on problem-solving and empathy.
- Experience in customer service or client-facing roles is a plus.
Qualifications
- MBA (Marketing) / BBA (Marketing) / Bachelor s degree in a relevant discipline.