About the Organization :

Dr. Joshi’s Holistic Healthcare &

- Research Centre Pvt. Ltd. is dedicated to providing holistic healthcare solutions through patient-centric care, research-based treatment approaches, and personalized wellness programs. We strive to deliver exceptional healthcare experiences while maintaining long-term relationships with our patients and clients.

Key Responsibilities :

- Serve as the primary point of contact for patients and clients, ensuring a seamless healthcare experience.

- Build and maintain robust relationships with existing and prospective patients.

- Address patient inquiries, concerns, and feedback in a professional and empathetic manner.

- Ensure high levels of patient satisfaction through proactive communication and follow-ups.

Appointment &

- Coordination Management :

- Coordinate patient appointments, consultations, and treatment schedules.

- Liaise with doctors, therapists, and internal departments to ensure smooth service delivery.

- Follow up with patients regarding treatment plans, reviews, and ongoing healthcare programs.

Business Development &

- Retention :

- Develop strategies to improve patient retention and engagement.

- Promote healthcare programs, wellness packages, and centre services to existing and potential clients.





- Generate referrals through relationship-building initiatives and patient satisfaction programs.

- Identify opportunities for service improvement and client engagement.

CRM &

- Reporting :

- Maintain accurate patient and client records using CRM software and internal systems.

- Generate reports related to patient interactions, follow-ups, satisfaction levels, and retention metrics.

- Monitor and update client databases regularly.

- Support automation and process improvement initiatives where applicable.

Required Qualifications &

Skills :

- Bachelor's Degree in Business Administration, Healthcare Management, Marketing or related field.

- 1-2 years of experience in Client Relations, Patient Relations, Customer Success, Hospitality, Healthcare Administration, or similar roles.

- Excellent verbal and written communication skills.

- Strong interpersonal and relationship-building abilities.

- Proficiency in CRM software, MS Office, and digital communication tools.

- Strong problem-solving and conflict-resolution skills.

- Ability to multitask and work in a fast-paced healthcare environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Client Relationship Executive (Thane)
🏢 Dr Joshi's Holistic Multispecialty Clinic
📍 Thane