Role Snapshot

· Position: Chief Operating Officer

· Location: Gurgaon

· Reporting To: Business Council (via Managing Director)

· Span: 400–600 employees | 8–10 direct reports

Role Purpose The COO will be a critical member of the leadership team responsible for driving profitable growth, operational excellence, and execution discipline across the assigned business unit.

The incumbent will be accountable for building and sustaining a high-growth culture aligned with the 5x5y vision, deliver sustained double-digit EBITDA margins while strengthening market position and customer trust.

The role requires a deep understanding of market dynamics, customer expectations, and core business fundamentals, coupled with a strong execution mindset focused on performance outcomes (BSC, PQCDSM). The incumbent must demonstrate financial discipline, a data-driven approach to decision-making, and the ability to accelerate business growth and market share.

Strong on-ground leadership with regular Gemba engagement is essential to ensure operational excellence, superior customer satisfaction, and long-term trust with stakeholders. This role will be on a full-time basis with 6 days working.

Ideal Candidate Profile

A. Experience

· 25 + yrs (10 yrs+ at Leadership Role as a P&L; responsibility), preferably from Automotive / Manufacturing Industry

· Proven track record of scaling operations and improving profitability

· Experience managing large teams (300+ workforce)

B. Capabilities

· Strong techno-commercial acumen (costing, negotiations, margins)

· Deep expertise in Lean Manufacturing, TQM, TPM

· Strong understanding of quality systems (ISO/IATF)

· Experience with SAP and analytics-driven decision-making

- Solid manufacturing & quality mindset to monitor business operations in depth

· Proven ability to manage key customer relationships C. Leadership Traits

· High ownership and accountability mindset

· Strong execution bias with attention to detail

· Data-driven and financially disciplined

· Ability to operate at both strategic and shop-floor levels

· Influential stakeholder management (internal & external)

Key Responsibilities Areas

1.Financial Excellence





· Drive achievement of revenue targets in line with the Annual Operating Plan (AOP) and ensure consistent year-on-year (YoY) growth trajectory.

· Lead CAPEX and OPEX planning, including advance assessment of working capital requirements to support Manufacturing, R&D;, D&D;, Projects, and NPD functions.

· Ensure recent business acquisitions are financially viable and largely self-sustaining with minimal dependency on additional capital investments.

· Champion cost optimization initiatives across functions to enhance profitability and strengthen the bottom line.

KPIs

· AOP sales revenue achievement

· Business growth YoY as per AOP

· EBITDA growth as per AOP

· New account additions to support target achievement

· Monthly Balance Scorecard tracking and review in Business Council meetings

- Customer Excellence

· Build and strengthen strategic relationships with existing customers to enhance business share, drive volume growth, and enable price realization.

· Establish a high-response culture for customer concerns, ensuring timely communication, resolution, and closure of all open issues.

· Develop a robust and diversified product portfolio for OEMs and global markets to position the organization as a preferred partner.

· Identify and expand opportunities in domestic and international markets to drive both horizontal and vertical business growth while reducing dependency on existing customers.

· Continuously track market trends and customer requirements to strengthen in-house capabilities and innovation pipeline.

KPIs

· Increased business share from existing products/customers

· New product additions for existing customers

· New customer acquisition through existing products

· New product + new customer development

· Customer ranking and satisfaction index

· Customer awards and recognition

· NPD delivery within committed timelines

- Process Excellence





· Drive implementation of automation and Industry 4.0 initiatives to improve productivity, reduce manual dependency, and optimize cycle times.

· Build a strong digital and data-driven operating environment across functions.

· Ensure efficient inventory management (RM, WIP, FG) through structured analysis (ABC, etc.) to optimize working capital.

· Develop and execute a resilient supply chain strategy with strong risk mitigation mechanisms.

· Strengthen supplier ecosystem (domestic & global) to reduce dependency risks, optimize material costs, and improve COGS.

· Institutionalize robust quality systems (QMS, SPC, CAPA, Poke-Yoke, COPQ) to enhance product quality and achieve superior FTR performance, including supplier-side improvements.

KPIs

· OEE & OLE improvement

· Reduction in Inventory Days

· PPC plan adherence vs material availability with optimal ITR

· Raw material cost reduction vs revenue/COGS

· Reduction in COPQ, improved PPM and CSI scores

· Progress in digitization and centralized data systems

- Organization Capability

· Drive centralized data systems across functions in alignment with digitization initiatives.

· Build leadership pipeline by developing successors (2IC) for all critical roles.

· Act as a custodian of organizational values, ensuring strict adherence and zero tolerance for deviations.

· Embed the Group’s vision, mission, and value system across the organization.

· Foster a high-performance, growth-oriented culture with strong team engagement and collaboration.

· Monitor and optimize manpower costs while ensuring high retention and productivity levels.

· Promote a “Quality First” culture across all levels of the organization.

KPIs

· Number of ready 2ICs developed

· Team productivity >90%

· Team retention >85%

· Building succession pipeline for all N-1 level

Qualifications

- Bachelors or Masters degree in Engineering
- Should have risen from the ranks to understand the dynamics of the Manufacturing Industry
- Have had excellent relationships with customers and understand Quality is first principal
- Has exposure to world class shop floor practices and led the excellence in operations

📌 Chief Operating Officer (Gurugram)
🏢 Best Group
📍 Gurugram