Position: Center Manager

Department: Hospital Operations

Location: Paschim Vihar (Delhi), Noida, Gurugram, Bahadurgarh & Ghaziabad

Experience: 2–5 Years

Salary: ₹40,000 – ₹50,000 per month (Negotiable)

Working Hours: 9-hour shift

Weekly Off: 1 day per week

Employment Type: Full time

About the Role

Eye Mantra Hospital is looking for an experienced Center Manager with hands-on experience in an Eye Hospital/Ophthalmology Center to take complete responsibility for the day-to-day operations and growth of the center.

The role involves managing hospital operations, administration, staff, patient counseling, surgery coordination, patient experience and business growth.

The ideal candidate should be capable of independently managing a center, coordinating with ophthalmologists and clinical teams, handling patients and staff, and working toward improving patient footfall, surgery conversions and revenue.

Key Responsibilities

- Center Operations & Administration

Manage the complete day-to-day operations of the eye hospital/center.

Ensure smooth functioning of OPD, consultations, diagnostics, billing and surgery coordination.

Coordinate with ophthalmologists, optometrists, nurses, technicians, counselors, front desk and support staff.

Manage staff attendance, punctuality, productivity and daily work allocation.

Ensure cleanliness, hygiene, discipline and proper functioning of the center.

Implement and monitor hospital SOPs and operational processes.

- Patient Management & Counseling

Manage the complete patient journey from registration to consultation, treatment, surgery and follow-up.

Counsel patients and attendants regarding eye treatments, procedures and surgeries as advised by doctors.

Coordinate patients scheduled for surgeries and ensure proper pre- and post-operative coordination.

Handle patient queries, complaints and concerns professionally.





Ensure high standards of patient experience and satisfaction.

Follow up with patients advised for treatment/surgery to improve conversion and treatment completion.

- Staff Management

Supervise and manage all staff working at the center.

Allocate responsibilities and monitor daily performance.

Conduct team briefings and ensure effective coordination.

Train and guide staff on patient handling and hospital processes.

Identify performance gaps and take corrective action in coordination with management.

- Center Growth & Business Development

Take complete ownership of center growth and performance.

Work toward increasing patient footfall, consultations, procedures and surgeries.

Monitor consultation-to-surgery conversion and improve patient conversion.

Coordinate with the marketing team for eye camps, local marketing and patient acquisition activities.

Develop relationships with local doctors, referral partners, corporates and other stakeholders.

Identify opportunities to increase center revenue and market presence.

- MIS & Performance Reporting

Maintain daily and monthly reports for patient footfall, consultations, surgeries and revenue.

Monitor center targets and staff performance.

Track patient conversion and follow-up status.

Share regular performance reports with senior management.

Analyze performance and implement corrective measures wherever required.

Key Performance Indicators (KPIs)

Patient footfall growth

Consultation growth





Surgery/procedure conversion

Center revenue and monthly growth

Patient satisfaction

Patient follow-up and treatment completion

Staff productivity

Operational efficiency

Referral generation

Achievement of monthly center targets

Candidate Requirements

2–5 years of relevant experience in an Eye Hospital, Ophthalmology Hospital, Eye Care Center or Ophthalmology Clinic.

Eye Hospital/Ophthalmology experience is mandatory.

Candidates without relevant eye-care experience will not be considered.

Graduate in any discipline; healthcare/hospital management qualification will be an advantage.

Strong experience in patient counseling, surgery coordination, center operations and staff management.

Experience handling ophthalmologists, clinical teams, counselors and front-office/support staff will be preferred.

Experience in driving surgery conversion, patient footfall and center revenue will be an advantage.

Willingness to work at any Eye Mantra Hospital center based on business requirements.

Required Skills

Strong knowledge of eye hospital/ophthalmology center operations

Excellent patient counseling and communication skills

Leadership and team management

Strong administrative and organizational skills

Patient complaint and issue resolution

Business and target-oriented approach

Good decision-making and problem-solving skills

Strong coordination with doctors and clinical teams

MIS and reporting skills

Professional, confident and patient-friendly personality

Compensation & Working Conditions

Salary: ₹40,000 – ₹50,000 per month

Salary: Negotiable based on relevant experience, skills and suitability

Working Hours: 9-hour shift

Weekly Off: 1 day per week

Work Location: Paschim Vihar (Delhi), Noida, Gurugram, Bahadurgarh & Ghaziabad

📌 Center Manager | Eye Mantra Hospital (Delhi)
🏢 EyeMantra Group of Hospital
📍 Delhi