Centre Manager

Position: Centre Manager

Company: Eye Mantra Hospital

Location: Delhi/NCR/Noida / Gurgaon

Work Mode: Onsite

Experience: 3 to 4 Years

Industry: Healthcare / Hospital Operations

About the Role

Eye Mantra Hospital is looking for an experienced and result-oriented Centre Manager to manage the overall operations of the hospital/centre. The ideal candidate will be responsible for day-to-day operations, team management, patient experience, revenue, and overall centre performance.

Key Responsibilities

- Manage the overall day-to-day operations of the centre.
- Lead and manage the centre team, including reception, counselors, floor coordinators, and support staff.
- Ensure smooth patient flow and patient experience throughout the centre.
- Monitor centre revenue, appointments, conversions, and operational performance.
- Drive the centre towards achieving monthly revenue and business targets.
- Coordinate with doctors and clinical teams to ensure smooth patient management.
- Handle patient concerns, complaints, and escalations professionally.
- Monitor staff attendance, performance, productivity, and discipline.
- Conduct regular team meetings and provide guidance to team members.
- Ensure proper implementation of hospital SOPs and operational processes.
- Maintain required reports and share daily/weekly/monthly performance updates with management.
- Ensure proper maintenance of the centre,



including cleanliness, infrastructure, and availability of required resources.
- Identify operational challenges and implement solutions to improve efficiency.
- Support local marketing and business development activities to increase patient footfall.
- Ensure compliance with hospital policies, quality standards, and patient confidentiality.

Requirements

- Bachelor's/Master's degree in Hospital Management, Healthcare Management, Business Administration, or a related field.
- 36 years of experience in hospital/healthcare centre operations.
- Previous experience in managing a team is required.
- Strong understanding of hospital operations and patient management.
- Experience in handling revenue targets and centre performance will be preferred.
- Excellent communication, leadership, and problem-solving skills.
- Strong coordination and people-management abilities.
- Ability to work in a quick-paced healthcare environment.

Preferred Experience Candidates with experience in eye hospitals, hospitals, clinics, diagnostic centres, or healthcare chains will be preferred.

Key Performance Areas

- Centre Revenue & Target Achievement
- Patient Footfall & Conversion
- Patient Experience
- Team Productivity & Performance
- Operational Efficiency
- Staff Management
- Centre Compliance & SOP Adherence

WhatsApp - (phone hidden)

HR Monika

📌 Center Manager (New Delhi)
🏢 Eye Mantra Hospital
📍 New Delhi