Roles & Responsibilities:

Core Objective:

- To handle operations of the center seamlessly
- Drives the center revenue and achieves target
- Contributes directly to top line revenue

Core Skills:

- Good oral and written communication skills in Regional Language, English
- Valuable people skills, be a Team player - Networking & Relationship Building
- Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
- Maintain complete discretion and confidentiality
- Planning, Organizing, Prioritizing & Time Management skills
- Personal Grooming, Good Etiquette
- Ability to handle stress, crisis management & extended working hours.

- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.




- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
- Report to be submitted to Management.
- Giving On Job training to Counselors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.

📌 Center Head / Hospital Operation Manager (Rajkot)
🏢 Dr Agarwals Eye Hospital
📍 Rajkot