Key Requirements

- Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center
- Proven experience in managing a team of more than fifteen telecallers Strong understanding of call center operations key performance indicators and performance monitoring Fluency in English and Hindi is mandatory
- Knowledge of regional languages such as Marathi is preferred Excellent communication leadership and problem-solving skills
- Proficiency in CRM software call center tools and reporting dashboards Ability to work six days a week from Monday to Saturday

Job Role / Responsibility :

- Industry: Educational Institute Call Center Working Days: Monday to Saturday (Six days a week)

Job Summary

We are looking for an experienced and result-oriented Call Center Manager to lead the operations of our educational institute s call center in Bavdhan Pune

- The ideal candidate should have a solid background in team management operations performance monitoring and achieving key performance indicators




- The manager will oversee a team of more than fifteen telecallers responsible for both inbound and outbound calling processes ensuring productivity and efficiency in meeting business objectives

Key Responsibilities

- Managing and leading a team of more than fifteen telecallers to achieve operational targets
- Monitoring daily inbound and outbound call center operations to ensure efficiency
- Tracking key performance indicators such as call quality conversion rates and productivity to drive results
- Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction
- Conducting call audits to maintain high standards of communication and service quality
- Maintaining and analyzing call center metrics to generate reports for senior management
- Handling escalations and resolving customer concerns effectively Ensuring compliance with company policies and service

📌 Call Center Manager (Pune)
🏢 THE TECH HUB
📍 Pune