Wanted Call Centre Executive with a minimum of 1 year experience.

Key Responsibilities

- Answer incoming calls promptly and courteously; No calls missed.
- Make outbound calls for appointment confirmation, follow-ups, health check-ups, and patient enquiries.
- Schedule, reschedule, and cancel caregiver appointments as required.
- Provide accurate information regarding the services in the homecare platform .
- Handle patient enquiries and complaints professionally and escalate unresolved issues to the concerned department.
- Coordinate with clinical leads, operations manager as and when required.
- Maintain proper records of calls, appointments, enquiries, and follow-ups.
- Follow up with patients after every home visits or procedures as instructed.
- Support patient conversion by explaining available homecare services appropriately.
- Maintain patient confidentiality and handle patient information responsibly.




- Ensure all calls and communications are polite, skilled, and patient-friendly.
- Achieve assigned call handling, appointment booking, and follow-up targets.
- Prepare daily/weekly call reports and submit them to the reporting manager.
- Follow company policies, SOPs, and quality standards.
- Perform any other duties assigned by the management.
- Flexible to night shifts to attend calls from overseas.

Qualification
- Any Graduate / Diploma.
- Candidates with healthcare, medical billing or hospital call centre experience will be preferred.
- Basic computer knowledge is essential. MS office experience preferred.

Shift: Rotational shift

Salary: Based on experience

Speak with the employer: (phone hidden)

Benefits

- Provident Fund

Work Location: In person

📌 Call Center Executive (Chennai)
🏢 Dr Kumars Speciality Hospital
📍 Chennai