Position Purpose: Leads the cafe teams to deliver operational and administrative excellence, including but not limited to:

- Delivery of engaging hospitable guest experiences

- Foster talent development and training

- Drive workplace and food safety management

- Financial management to deliver budgetary expectations in food, labor and other expenses

- Driving diverse and inclusive associate engagement

- Display comprehensive leadership

- Participation and support in all Sodexo and Client initiatives and programs.

Key Result Areas:Major Duties and Responsibilities:

- Culture of excellence leadership and act as a role model within the community.

- Personally commit to deliver high quality work in a timely manner to meet all deadlines

- Inspire and mentor Site Leads to deliver well run operations that consistently serve delicious food in a hospitable and outgoing environment.

- Be a catalyst, with the ability to effect positive change using strategies and processes improvement for necessary change management opportunities across the business

- Hold individual and cafe teams accountable to deliver accurate and high quality work in a timely manner

- Uses preferred development and mentoring techniques to gain the necessary team commitment and support

- Promptly communicate honestly and accurately with all stakeholders

- Recognize and reward individuals and/or teams based on merits

- Development of team members though training, diversity and inclusion

- Encourage, support and takes a leading role in associate development processes including: setting personalized learning and development targets, conduct performance reviews, provide coaching and performance improvement plans

- Drive and coordinate associate participation in job related learning and development training

- Cultivate an inclusive culture and grow a diverse team that inspires, empowers and engages everyone

- Support human resources in the interview process

Team Performance Management through Planning and Execution:

- Direct teams to meet and exceed all of our customer core performance expectations and deliver expected value of the food program

- Drive compliance to our clients and Sodexo programs, procedures, systems, principles and philosophies

- Collaborates with culinary team in achieving balanced cycle menus that are in harmony across multiple cafes and those meet the cultural and dietary needs and expectations set forth by the client

- Take ownership of cafes measured pre & post food production and service delivery

- Monitor cafe teams perform daily taste procedures protocols as outlined

Collaboration and Support:

- Work effectively and interdependently, understand the need to communicate and collaborate

- Coordinate work efforts with other teams, employees and departments

- Works closely with the MCE and Operations Director and/or Manager to support the development and implementation of new concepts, programs, recipe development efforts and standard operating procedures

- Provide catering,



cafe new builds/renovation teams support as needed

- Report and collaborate with equipment repair & maintenance

Financial Management:

- Ensure teams work within budget while maintaining program standards

- Manages and monitors labor, food and operation costs within set budget/forecast targets

- Maximize use of all Sodexo and our clients tools and systems to reach optimal performance

- Lead cafe teams to placing proper orders, sourcing the best local and seasonal foods by following established purchasing guidelines

- Create work efficiencies including leveraging integrations to maximize cost saving

- Contribute to quarterly equipment replacement needs

Workplace and Food Safety

- Ensure workplace safety standards are consistently met and all related procedures and steps are followed. Closely collaborate with QHSE on program adherence, training and enhancements

- Ensure food safety standards are consistently met and all related procedures are followed including error free allergen management. Closely collaborate with Food Safety Officer/QHSE on program adherence, training and enhancements

- Report injury, accident and/or food borne illness incident accurately and in a timely manner following established crisis escalation process

Key Competencies

- Values Formation - Employees shall act in accordance to; #1.

Sodexo Core

Values &

- Ethical principles (Team Spirit, Service Spirit &
- Spirit of progress
- Loyalty, Respect for people, Transparency &
- Business Integrity) #2.

Fundamental Human

Rights at Work (Respect for human rights, Due diligence for human rights and Human rights principles) #3.

Responsible Business

Conduct (Data Protection and Data Security, Sexual Harassment, Anti-Bribery and Corruption, Conflict of Interest)

- Build Effective Teams - Participates in constructive dialogue with the team, ensuring multiple perspectives are considered

- Places the team’s priorities above personal objectives
- Supports team decisions and promotes team spirit
- Involves others appropriately when working on team projects.

- Communicates Effectively - Clear, concise, and professional in communication

- Listens with interest to what others have to say
- Shares information and updates with others as needed
- Is explicit and thorough in reports, documentation, and other written information.

- Drive Results - Pushes others to achieve results

- Leads others to persist despite setbacks or obstacles
- Fosters a sense of urgency in the team for reaching goals and meeting deadlines
- Drives a track record of success for the team.

- Customer Focus - Searches for ways to improve customer service





- Follows up with customers to ensure problems are solved. Independently anticipates and meets customer needs
- Internalizes customer feedback and provides innovative ideas to meet their future needs.

- Resourcefulness - Minimizes the waste of available resources. Coordinates multiple priorities and activities to accomplish goals. Identifies and obtains the resources (e.g., funding, equipment, support) needed to accomplish assignments. Finds ways to get work done within limited resources.

- Decision Quality - Demonstrates good judgment in routine, day-to-day decision making. Makes sound independent decisions in urgent and non-routine situations. Considers various inputs, criteria, and trade-offs to arrive at effective decisions and recommendations. Uses good judgment about whether to act independently or to escalate an issue.

- Persuades - Negotiates effectively for needed resources. Makes appropriate compromises to arrive at solutions with others. Provides sound rationale for recommendations to gain others’ support and commitment. Convinces others to support his/her positions or recommendations.

- Optimizes Work Process - Addresses process breakdowns with speed and thoroughness. Uses process analysis methods like metrics and benchmarks. Focuses efforts on both processes and results. Modifies own work activities and methods to eliminate wasted effort and inefficiencies.

- Ensure Accountability - Monitors progress of performance and changes approach accordingly. Takes ownership of own work. Takes responsibility for successes and failures in own work. Follow through on commitments.

- Develop Talent - Offers constructive ideas on how others can better achieve team or organizational objectives. Provides timely and respectful feedback to help others develop. Share your own experience and expertise with others. Supports the developmental efforts of others.

- Being Resilient - Demonstrates composure and professionalism under difficult circumstances. Bounces back from setbacks or adversity. Maintains productivity under stress or pressure.Overcomes obstacles and learns from failures.

- Courage - Coaches people on how to take a stand in the face of adversity when they believe in something. Confronts tough organizational issues and disagreements. Delivers difficult messages directly. Demonstrates the courage to say "no" when necessary.

- Cultivates Innovation - Suggests creative ideas and innovative solutions. Explores multiple alternatives and approaches to overcome obstacles and find solutions. Applies expertise in ways that are unique or innovative. Is open to and builds upon new ideas and solutions offered by others.

Educational &

- Technical Requirement :

- Comes with a strong background in Hospitality or Restaurant Management

- Undergraduate degree / diploma

- Tech savvy

- Team Management and Problem resolution

- Embrace Diversity – Listens to others and values their contribution, receptive to new and
- builds on ideas and acts in ethical and socially responsible manner

📌 Cafe Manager (Bengaluru)
🏢 Sodexo
📍 Bengaluru