Business Development Specialist

Location: Fort, Mumbai (On-site)

Experience: 3–5 Years

Employment Type: Full-Time

Hours: Monday-Friday 12:00 PM – 8:30 PM

About Us: Mocha Technologies is a cloud-native SaaS company offering products such as Mocha Manage (property & Housing and Commercial complex management), Mocha Accounting, Mocha QuickBill, Mocha Signature, Mocha CRM, Mocha HRMS, Mocha Snap, and Mocha Procurement. We serve clients across the globe, helping businesses streamline operations through up-to-date, intuitive software.

We are on a mission to deliver efficient, user-friendly tools that support better financial decision-making and business growth.

Role Overview: The Business Development Specialist will work on-site in Mumbai in a full-time capacity, focusing on expanding the customer base and identifying growth opportunities for Mocha products. We are looking for a driven and versatile individual. You will help grow Mocha's customer base, represent the brand on social media, and ensure that every new customer is set up for long-term success.

If you thrive in a fast-paced environment, enjoy wearing multiple hats, and have a passion for both acquiring new clients and nurturing existing ones — this role is for you.

Key Responsibilities: This is a high-impact, cross-functional role that sits at the intersection of business development, digital presence, and customer relationships. Responsibilities span across two major domains as below.

1. Business Development & Customer Onboarding

- Generating and qualifying leads through various avenues in India and overseas
- Conduct outbound outreach via email, LinkedIn, calls,



and industry events to generate a pipeline of prospective clients
- Manage Mocha Technologies' social media presence across LinkedIn, Facebook, Instagram, and other relevant platforms
- Conducting market research & customer interviews to understand customer needs and trends and presenting product features and benefits to prospective clients.
- Maintain and update the leads tracker; report pipeline status and conversion metrics regularly

2. Customer Success

- Serve as the primary point of contact for assigned accounts post-onboarding
- Conducting product demonstrations and supporting the sales cycle from initial contact to closing and support.
- Collaborate with internal teams to provide feedback on customer requirements, contribute to business development strategies, and help improve customer experience and retention.
- Conduct walkthroughs, training sessions, and setup assistance tailored to each client's business context
- Conduct regular check-ins to assess satisfaction, gather feedback, and identify expansion opportunities (upsell/cross-sell across Mocha's suite)
- Track health indicators — usage, support ticket patterns, renewal dates — and proactively address at-risk accounts
- Achieve retention and NPS targets; document and share customer success stories




- Create and maintain onboarding checklists, guides, and SOPs for each product module

Required Qualifications

- 3–5 years of experience in a SaaS, property management, or -adjacent company in a growth, business development, or customer-facing roles.
- Bachelor's Degree or higher in these or related fields: Marketing or Mass Communication, Commerce, Finance, Economics, Business Administration, Accountancy, IT or Computer Applications, Real Estate Management or Hospitality Management
- Candidates should possess strong written and verbal communication skills in English and at least one local Indian language.
- Customer Service experience and skills to engage effectively with prospects and clients.
- Candidates should possess Lead Generation and Market Research skills to identify opportunities and understand market dynamics.
- Candidates should possess Analytical Skills to interpret data, assess performance, and support informed decision-making.
- Candidates should demonstrate the ability to work collaboratively with cross-functional teams and meet business development targets.

Preferred Skills & Experiences

- Work experience with software or SaaS products, particularly in accounting or finance domains.
- Proficiency CRM tools and MS Office applications, graphics designing and content creation tools like Canva or similar.
- Solid understanding of digital media marketing
- Proven past experiences in the field of real estate management, hospitality, finance, accounting, banking, or software sales.

For additional information, please write to [email protected]

📌 Business Development Specialist (Mumbai)
🏢 Mocha Technologies India
📍 Mumbai