Company Description Karv Technologies Pvt. Ltd. (KARVTECH) is a technology-driven business service provider delivering trusted IT solutions to organizations worldwide. The company is recognized for strong capabilities in IT infrastructure solutions, enterprise applications management, and business intelligence services.

KARVTECH offers a comprehensive portfolio including technology consulting, professional and managed services, as well as digital workplace and unified communications & collaboration solutions. With deep experience in migrating legacy contact center platforms from on‑premise to cloud, the team focuses on seamless, value-driven transitions. Headquartered in Pune, India, KARVTECH operates through a distributed global team and is committed to empowering organizations with innovative, cutting-edge technology solutions.

Role Description This full time BMC Remedy & BMC Helix Professionals role is a hybrid position based in the Pune Division, with a mix of on-site work and some work-from-home flexibility. The professional will configure, customize, and maintain BMC Remedy and BMC Helix ITSM modules, including incident, problem, change, and service request management. Daily responsibilities include analyzing business requirements, designing workflows, creating integrations, and optimizing IT service processes and dashboards.

The role involves troubleshooting application issues, performing root cause analysis,



applying patches and upgrades, and ensuring platform stability and compliance with best practices. The professional will collaborate with cross-functional teams, prepare technical documentation, participate in user training, and support continuous improvement initiatives across IT service management.

Qualifications

- Hands-on expertise in BMC Remedy and BMC Helix ITSM configuration, customization, administration, and workflow design.
- Experience with ITIL-based processes such as incident, problem, change, asset, and service request management.
- Strong skills in SQL and databases, integrations (APIs, web services), and basic scripting or automation tools.
- Ability to analyze requirements, translate them into technical solutions, and create transparent technical and user documentation.
- Solid troubleshooting, performance tuning, and root cause analysis abilities for enterprise ITSM environments.
- Effective communication and collaboration skills, with the ability to work in hybrid teams and support stakeholders at different levels.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; relevant certifications (e.g., BMC, ITIL) are an advantage.
- Prior experience in managed services or large-scale enterprise IT environments, preferably with global or distributed teams.

📌 BMC Remedy & BMC Helix Professionals (Pune)
🏢 Karv Technologies
📍 Pune