- Key Responsibilities (Impact Points)
- Client Account Management: Serve as the primary, high-touch point of contact for enterprise clients, managing end-to-end account health and relationship strategy.

- Escalation &
- SLA Ownership: Direct client escalations, resolve delivery bottlenecks, and ensure 100% SLA adherence across pre-employment, criminal, and educational verification workflows.

- Operations &

- Delivery Leadership: Oversee daily background screening operations, managing workload distribution, team productivity, and delivery metrics.

- MIS &

- Operational Reporting: Analyze operational throughput and present daily/weekly/monthly MIS reports, TAT (Turnaround Time) metrics, and status updates directly to client stakeholders.

- Process Excellence &

- Compliance: Establish internal review loops and quality audits to drive accuracy, maintain data privacy standards,



and continuously optimize background screening processes.

- Desired Candidate Profile (Filter Points)

- Domain Expertise: 5+ years of core experience in Background Verification (BGV) or background screening vendor management is strongly preferred.

- Leadership Experience: Prior success as a Team Leader, Assistant Manager, or Operations Lead handling a team of 8–15 client-servicing/operations executives.

- Communication: Superior client-facing verbal and written English communication skills for managing corporate HR clients and senior executives.

- Technical Skills: Advanced proficiency in MS Excel (vLookups, Pivot tables, tracking dashboards)

📌 Background Verification Specialist (Mumbai)
🏢 Medha Techno Solutions
📍 Mumbai