ob Description – Back Office / Sales Coordinator

Job Title: Back Office & Sales Coordinator

Department: Sales / Operations

Location: [Raipur]

Employment Type: Full time

Experience: 1–3 Years preferred

Job Summary

We are looking for an organized and proactive Back Office & Sales Coordinator to support the sales team with day-to-day coordination, documentation, order processing, customer communication, and sales-related administrative activities.

The candidate will act as a link between the Sales Team, Customers, Purchase Team, Accounts Team, and Management to ensure smooth and timely execution of sales activities.

Key ResponsibilitiesSales Coordination

- Coordinate with the sales team for quotations, orders, enquiries, and customer requirements.
- Prepare and share quotations, proforma invoices, sales orders, and other sales documents.
- Follow up with customers regarding quotations, pending orders, payments, and deliveries.
- Maintain proper records of enquiries, quotations, orders, and sales.
- Coordinate with the sales team for daily and monthly sales reports.
- Track pending enquiries and follow up for order conversion.
- Coordinate with the warehouse/logistics team for product availability and dispatch.
- Communicate order status and delivery updates to customers.

Back Office Operations
- Maintain customer and product databases.
- Handle routine documentation and data entry work.
- Prepare MIS reports, sales reports and other management reports.
- Maintain proper filing of invoices, quotations, purchase orders, and customer documents.
- Coordinate with Accounts regarding invoices, payments, outstanding amounts, and GST-related documents.
- Coordinate internally to resolve customer/order-related issues.
- Ensure accurate and timely updating of data in Excel/ERP/CRM systems.

Customer Coordination
- Respond to customer enquiries through phone, email, and WhatsApp.




- Provide customers with product availability, pricing, quotation, and order-status information.
- Maintain professional relationships with existing customers.
- Coordinate with the concerned sales person for customer requirements and complaints.

Required Skills
- Good knowledge of MS Excel and MS Office.
- Good communication and coordination skills.
- Good knowledge of email and internet applications.
- Ability to prepare quotations and sales-related documents.
- Basic understanding of sales, invoicing, stock, and order processes.
- Good follow-up and organizational skills.
- Ability to work under deadlines and manage multiple tasks.
- Attention to detail and accuracy in documentation.
- Knowledge of ERP/CRM software will be an advantage.

Preferred Qualifications
- Graduate in any discipline.
- 1–3 years of experience in Back Office, Sales Coordination, Sales Support, Administration, or similar roles.
- Candidates with experience in IT, CCTV, Networking, Electronics, Security Systems, or other B2B products will be preferred.

Key Performance Areas (KPI)
- Timely quotation preparation and submission.
- Enquiry and order follow-up.
- Accuracy of sales documentation.
- Order processing and delivery coordination.
- Customer response time.
- Sales report/MIS accuracy.
- Coordination between sales, accounts, warehouse, and customers.

Candidate Profile The ideal candidate should be responsible, organized, computer-friendly, good at follow-ups, and comfortable coordinating with multiple departments and customers. The candidate should have a positive attitude and be able to work independently as well as with the sales team. Salary: depending on experience and skills.

To Apply: Interested candidates may share their updated CV at [email protected].

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Back Office Coordinator/ Sales Coordinator (Raipur)
🏢 aditya infotech
📍 Raipur