- Lead the design, implementation, and continuous improvement of comprehensive training programs aligned with business objectives.
- Identify training needs through collaboration with various departments and assess skill gaps.
- Oversee the development and delivery of training content, ensuring it is engaging, impactful, and relevant to organizational needs.
- Establish and track training KPIs (Key Performance Indicators) to measure the effectiveness of training programs.
- Ensure that training programs comply with regulatory standards, company policies, and industry best practices.
- Develop and implement quality management frameworks and ensure adherence across teams.
- Drive continuous improvement initiatives focused on enhancing operational efficiency, service quality,



and client satisfaction.
- Lead quality audits and performance reviews to ensure compliance with both internal and external standards.
- Collaborate with operational teams to resolve quality issues and identify root causes.

Desired Candidate Profile

- Overall 10-18 years of experience 4 years as Senior Manager in Training & Quality (T&Q;) role.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently with minimal supervision.
- Proficiency in MS Office applications.

📌 AVP Training & Quality (Lucknow)
🏢 Startek
📍 Lucknow