Position Description

Company Profile

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Associate - Unix/Linux, SQL, ITIL

Position: Associate - Unix/Linux, SQL, ITIL

Experience: 2.1-5 years

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0826-0759

Responsibilities

Main responsibilities are

- Perform well industrialized application support tasks and industrialize further tasks :
- Managing Support Mailbox
- User access management
- Process requests/user queries in support mailbox
- Technical investigation and resolution of support issues
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Incident management
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard) and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level–
- Thorough understand and follow the process for ITSM, Incident and Problem Management
- Commitment to teamwork of highest standards.
- Participate in BCP working
- Ensure strong governance and control
- Ensure established functions raise the bar a notch above via Continuous improvement and level up.
- Participate in Team shifts, Weekend releases and Holiday coverage.
- Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.

Technical &
- Behavioral Competencies

- Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases.




- Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues or application crash.
- Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.
- Perform capacity management of in-scope applications by proactively monitoring the application behavior.

Alerts Application

Production and Development teams of any potential risks in the future

- Provide feedback and propose solutions to management on performance and capacity.
- Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation)
- Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Ensure logging all issues or intercepted by monitoring tool in the Bank’s ticket management system Service Now.
- Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners.
- Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
- Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.
- Ensuring the timely delivery of Production Releases & change in staging and production ecosystem as per the agreed schedule.
- Ensuring all application logs are fit for purpose and fit for use.
- Explore opportunities of innovation and automation while in line with all policies
- Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools
- Collaborate efficiently with Level 3 Infra and Developments teams to respond to incidents to restore normal services to the business at earliest.





Skills Referential (Required Knowledge, Skills And Abilities)

Technical Skills

- Techno functional experience
- Practical experience with Production Monitoring and Alerting tools.
- Good experience on Windows and Linux/Unix systems. Good to have IIS, Apache, Tomcat, JENKINS,
- Knowledge of Databases preferably Oracle or SQL Server.
- Scripting (Any primary - PowerShell , Unix Shell, SQL, UNIX, Phyton ....).
- Knowledge of File Transfer protocol and tools like - CFT, UTS, FTP, SFTP.
- Exposure to JAVA and .Net applications.

Behavioral Skills

- Ability to collaborate / Teamwork
- Ability to deliver / Results driven
- Creativity &
- Innovation / Problem solving
- Adaptability
- Analytical Ability
- Ability to understand, explain and support change
- Ability to set up relevant performance indicators
- Ability to develop and adapt a process
- Ability to manage / facilitate a meeting, seminar, committee, training

Education Level: Bachelor's degree or equivalent

Location: Mumbai

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace recent opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Associate-Unix/Linux, SQL, ITIL (Mumbai)
🏢 CGI
📍 Mumbai