Responsibilities

- Customer Interaction &
- Support:
- Act as the primary point of contact for customers regarding cargo status, documentation, and service queries.
- Provide timely updates on container movement, clearance status, and delivery schedules.
- First level of escalation to ensure resolution of customers queries and overall customer satisfaction.
- Documentation &
- Compliance:
- Co-ordinate shipments and mentor team to meet all customer SOP requirements.
- Co-ordinate with documentation team for shipping documents framework.
- Ensure compliance with customs regulations and CFS operational procedures.
- Coordination:
- Liaise with shipping lines, CHA (Custom House Agents), transporters, and internal teams for smooth cargo handling.
- Coordinate with operations and billing teams to resolve discrepancies and ensure accurate invoicing.
- Issue Resolution:




- Handle customer complaints and service issues promptly and professionally.
- Escalate unresolved issues to the concerned department or manager.
- Reporting &
- Record Keeping:
- Maintain accurate records of customer interactions, cargo status, and documentation.
- Prepare daily/weekly reports on customer service performance and cargo movement

- Skills &

- Competencies

- Solid communication and interpersonal

Qualifications

- Bachelor’s degree in Business Administration, Logistics, or related field.
- Experience: 5-7 years in sales within CFS, logistics, or freight forwarding industry.
- Familiarity with EDI systems and shipping line coordination is an advantage.

📌 Associate Manager - Customer Services (Ahmedabad)
🏢 Adani Ports and SEZ
📍 Ahmedabad