Position Description

Company Profile

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Associate - Identity access management

Position: Associate - Identity access management

Experience: 2.1-5 years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0826-1021

Responsibilities

Direct Responsibilities

- Ensure day-to-day availability and stability of IAM applications
- Monitor production systems and proactively identify issues
- Analyze, troubleshoot, and resolve production incidents within agreed SLAs
- Perform Root Cause Analysis (RCA) and implement preventive actions
- Execute production deployments, configuration changes, and application releases
- Monitor application health, scheduled jobs, and system performance
- Support maintenance activities, patching, and platform upgrades
- Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
- Maintain operational documentation, runbooks, and knowledge articles
- Participate in on-call support and major incident management

Contributing Responsibilities
- Contribute to automation of repetitive operational activities
- Support problem management by identifying recurring issues and improvement opportunities
- Collaborate with development teams on production defect analysis and resolution
- Participate in release planning, deployment readiness, and post-release validation




- Recommend enhancements to monitoring, alerting, and operational processes
- Support audit, compliance, and security activities by providing operational evidence
- Contribute to Disaster Recovery (DR) testing and business continuity initiatives
- Share knowledge, mentor team members, and maintain the knowledge repository
- Collaborate with business stakeholders and application owners to ensure smooth service delivery
- Drive continuous service improvement initiatives and participate in post-incident reviews
- Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
- Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
- Support role, entitlement, and policy-related production activities.
- Validate production changes following releases

Technical & Behavioral Competencies
- 3 to 6 years of IAM support experience preferably on SailPoint.
- Deep knowledge of IAM processes and functions gained through experience
- Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
- Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL
- Good support knowledge on REST APIs is added advantage
- Valuable knowledge on JIRA, ServiceNow is a plus
- Should have good analytical and logical reasoning skills
- Excellent verbal and written communication skills
- General banking domain knowledge is a plus

Specific Qualifications

Bachelor Degree or equivalent

Skills Referential (Required Knowledge, Skills And Abilities)

Technical Skills

- Java, JavaScript, JSP/Servlets
- Shell Scripting




- Oracle SQL, MsSQL
- Unix/Linux, Windows
- Application Production Support knowledge

Behavioral Skills
- Ability to collaborate / Teamwork
- Ability to deliver / Results driven
- Creativity & Innovation / Problem solving
- Adaptability
- Analytical Ability
- Ability to understand, explain and support change
- Ability to set up relevant performance indicators
- Ability to develop and adapt a process
- Ability to manage / facilitate a meeting, seminar, committee, training

Education Level: Bachelor's degree or equivalent

Location: Chennai

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Associate- Identity access management (Chennai)
🏢 CGI
📍 Chennai