Company Description Fusion CX transforms customer experience by combining innovative digital solutions with empathetic, personalized interactions across all customer touchpoints. The company serves diverse sectors including BFSI, Healthcare and Life Sciences, High Tech Growth, Retail, Utility, and Telecom, tailoring its services to specific industry needs and opportunities. Fusion CX continuously advances its technology stack with Generative AI, Machine Learning, and Automation to keep clients competitive in a dynamic marketplace.

With operations in 15 countries and a global team of 20,000 professionals from varied backgrounds, Fusion CX delivers solutions that are globally informed and locally relevant. Team members join a culture focused on long-term client relationships and the future of customer engagement through the combined power of human empathy and technological innovation.

Role Description The Associate role at Fusion CX is a full-time, on-site position based in the Mohali district. In this role, the Associate will handle day-to-day customer interactions across voice and/or non-voice channels, respond to inquiries, resolve issues, and provide accurate information in line with client and company guidelines. The Associate will document interactions in internal systems, follow standard operating procedures, and escalate complex cases to appropriate teams when required.

Daily responsibilities include meeting quality and productivity targets, adhering to compliance and data privacy standards,



and contributing to continuous improvement initiatives. The Associate will collaborate with team members and leaders, participate in training sessions, and maintain a professional, customer-centric approach in every engagement.

Qualifications

- Candidates should possess strong verbal and written communication skills, with the ability to interact clearly and professionally with customers.
- Candidates should possess basic computer literacy and the ability to learn and navigate CRM or support tools and other internal systems.
- Candidates should possess problem-solving and analytical skills to understand customer issues, identify root causes, and provide effective resolutions.
- Candidates should possess customer service skills, including empathy, patience, active listening, and a commitment to delivering positive customer experiences.
- Candidates should possess time management and organizational skills to manage multiple tasks, meet performance targets, and follow established processes.
- Relevant skills such as teamwork, adaptability to shift work, willingness to learn new technologies, and attention to detail are beneficial.
- A high school diploma or equivalent is required; a bachelor’s degree in any discipline and prior experience in customer service or BPO environments are preferred.
- Comfort working in an on-site workplace in the Mohali district and openness to rotational shifts, including evenings, weekends, or holidays, as per business needs.

Marathi and Gujrati language required

📌 Associate (India)
🏢 Fusion CX
📍 India