Location: Sector 58 Gurugram

Experience: 2–5 years

Employment Type: Full-time

Department: B2B E-Commerce Operations

About the Role

We are looking for an Assistant Operations Manager – B2B E-Commerce to manage and coordinate end-to-end B2B marketplace operations across leading e-commerce and quick-commerce platforms.

The ideal candidate will be responsible for managing the complete operational flow—from order processing, FC appointment booking, inventory coordination, dispatch and delivery tracking to returns and reconciliation—while ensuring marketplace SLAs and delivery timelines are consistently met.

Key Responsibilities

Marketplace & B2B Operations

- Manage daily B2B order processing and marketplace operations across e-commerce and quick-commerce platforms.
- Handle operations for Myntra, Amazon, Flipkart and other marketplaces.
- Coordinate with Blinkit, Zepto, Instamart and other quick-commerce platforms.
- Manage the complete order flow from order receipt → processing → picking → packing → FC appointment → dispatch → delivery.
- Monitor marketplace dashboards and ensure all orders are processed within defined SLA/TAT timelines.

FC Appointment & Delivery Management

- Book and manage FC (Fulfillment Centre) appointments as per marketplace requirements.
- Coordinate with warehouse and marketplace/FC teams to ensure appointment slots are available and utilized on time.
- Plan dispatches according to FC appointment schedules and required delivery timelines.
- Closely track shipments from dispatch until FC delivery/GRN and ensure there are no avoidable delays.
- Proactively identify potential delays and coordinate with logistics, warehouse,



and marketplace teams for resolution.
- Ensure delivery timelines and marketplace SLAs are met consistently.

Process Flow & SOP Management

- Manage and optimize the complete operational flow between sales, marketplace, warehouse, logistics, finance, and other relevant teams.
- Develop, implement, and maintain SOPs for smooth and standardized operations.
- Identify bottlenecks in the order-to-delivery process and implement corrective measures.
- Establish clear processes for order processing, inventory allocation, packing, dispatch, FC appointments, delivery, returns, and escalations.
- Create process checklists and controls to minimize errors, delays, cancellations, and operational losses.
- Continuously review and improve SOPs based on marketplace requirements and business needs.

Inventory, Returns & Reconciliation

- Monitor inventory availability and coordinate with warehouse teams to prevent stock-outs and order cancellations.
- Track pending, cancelled, returned, failed, and delayed orders and take corrective action.
- Manage returns, replacements, claims, shortages, damages, and delivery-related issues.
- Support sales, inventory, order, and payment reconciliation.
- Maintain accurate operational MIS and provide regular reports to management.

Key Skills & Requirements





- 2–5 years of experience in B2B E-Commerce / Marketplace Operations / E-Commerce Operations.
- Hands-on experience with Amazon, Flipkart, Myntra and preferably Blinkit, Zepto and Instamart.
- Experience in FC appointment booking, dispatch planning, delivery tracking, and marketplace SLA management.
- Strong understanding of order management, inventory, warehouse, fulfillment and logistics processes.
- Experience in creating and implementing SOPs and operational workflows.
- Strong knowledge of MS Excel / Google Sheets and operational MIS.
- Excellent coordination and communication skills.
- Strong analytical, problem-solving, and follow-up abilities.
- Ability to manage multiple marketplaces, orders, appointments, and priorities simultaneously.
- Experience with ERP/WMS/OMS systems will be an advantage.

Ideal Candidate

We are looking for a hands-on operations professional who can take ownership of the complete B2B marketplace flow, coordinate effectively across teams, identify bottlenecks, and ensure orders reach the respective FCs/customers within committed timelines.

The candidate should be process-oriented, proactive, detail-focused, and capable of building SOPs and systems that enable smooth day-to-day operations.

What We Offer

- Opportunity to manage operations across leading e-commerce and quick-commerce platforms.
- Exposure to high-volume B2B marketplace and FC operations.
- Prospect to build and improve operational processes and SOPs.
- Growth opportunities within the E-Commerce Operations team.
- Competitive compensation based on experience and skills.

📌 Assistant Operations Manager –B E-Commerce (Gurugram)
🏢 Zavya
📍 Gurugram