Job Summary

Job Title: Assistant Manager - HR Operations.

Function: Human Resources.

Reports To: Head - HR Operations.

Location: Head Office.

Travel Required: 25%, 50%, 75%.

Position Overview

The Assistant Manager - HR Operations will be responsible for managing core HR operational processes at the corporate level, ensuring compliance, accuracy, and efficiency across employee lifecycle activities (excluding onboarding). This role will lead the HR Operations team, drive process improvements, and collaborate with internal stakeholders to deliver a seamless employee experience.

Job Purpose

To manage HR operations for the organization, including employee data management, HRIS administration, exit processes, compliance, and policy implementation. The role will focus on operational excellence, governance, and continuous improvement while leading a team to ensure timely and accurate execution of HR processes.

Responsibilities

- Employee Data Lifecycle Management. Oversee maintenance and accuracy of employee records in HR systems for transfers, promotions, and personal details.

- Manage exit formalities, including clearance, documentation, and coordination with Payroll for full final settlements.

- Ensure timely updates of organizational changes in HRIS and related systems.

- HR Systems Process Administration. Ensure accurate maintenance of HRIS and related platforms for employee transactions.

- Drive automation and digitization initiatives to improve operational efficiency.

- Monitor system workflows and resolve issues in coordination with IT and vendors.

- Compliance Governance. Ensure adherence to statutory requirements related to employee records and HR processes.

- Maintain compliance with internal policies and audit standards; address any gaps proactively.

- Policy Implementation Communication. Support implementation of HR policies and procedures across the organization.





- Communicate policy updates and operational guidelines to employees and managers effectively.

- Employee Query Resolution. Oversee resolution of HR operations-related queries (HRIS, documentation, policy clarifications) within defined SLAs.

- Ensure high levels of employee satisfaction through timely and accurate support.

- Reporting Analytics. Prepare and share HR operations dashboards and reports on employee movements, compliance metrics, and process efficiency.

- Provide insights to HR leadership for process improvements and decision-making.

- Team Leadership Capability Building. Lead and manage the HR Operations team, ensuring adequate staffing and skill development.

- Set explicit goals, monitor performance, and foster a culture of accountability and continuous improvement.

Qualifications

Education: Essential: Graduate / MBA in Human Resources or related fields.

Experience: 6-8 years of experience in HR operations, with at least 2-3 years in a supervisory or managerial role.

Skills & Competencies

- HRIS and HR technology proficiency

- Statutory compliance and HR documentation standards

- Process orientation and analytical skills

- Leadership

- Team management

- Stakeholder management

- Problem-solving

- Adaptability

Key Performance Indicators

- Data Accuracy HRIS Management. % accuracy of employee data in HR systems; timely updates.

- Exit Process Efficiency. SLA adherence for exit formalities; employee feedback.

- Compliance Governance. Zero audit non-compliance; timely completion of statutory requirements.

- Query Resolution. Reduction in query turnaround time; employee satisfaction scores.

- Process Improvement. Number of processes automated/improved; reduction in manual interventions.

- Team Productivity. Achievement of team goals; adherence to performance timelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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