Career Opportunities Job Code: IJP-Asst Mgr Customer Engagement Position

Asst Mgr – Customer EngagementNo. of Positions1Department

OperationsFunctionField OperationsReporting to

Sr. Manager - Customer EngagementBand5ALocation

FaridabadLast date of submission Key Responsibilities:

· Managing office administration assets and upkeep of the same.

· Agents Contracting

· New Business Processing

· Banking of Initial & Renewal Premium

· Managing Petty cash & vendor payments

· Retention of Surrender Requests

· Execution of all Service Requests - Post Policy Issuance

· Reverting on customer queries and complaints

· Maintaining high NPS Scores

· Life Claims processing

· Handling compliance issues.

· Audit Rating

Measure of Success:

- Service to Delight-NPS-90 & 3 days TAT
- Customer Engagement - 70%
- Surrender Retention - 70%
- NPS-90
- 100% Banking with 24 hours.




- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Recruitment-100%
- Service to Sales(Agency & Cat)-100%
- Persistency-90%
- Freelook to retain-45%

Desired qualifications and experience: · Graduate / Post-Graduate in any discipline.

· 2-3 years’ experience handling front end customer services

· Knowledge of service quality is required

Knowledge and skills required:

- Must be highly customer centric
- Excellent communication skills
- Positive co-ordination skills
- Data management on Excel should be good

📌 Assistant Manager - Customer Engagement (Agency) (Haryana)
🏢 Axis Max Life Insurance
📍 Haryana