Key Responsibilities

- Track daily micro level collections of each merchant and identify risks.
- Identify Merchant s daily collection process at his shop through Mystery/Secret Shopping.
- Prepare account reconciliation statement on regular basis.
- Send daily collection reports to the concerned reporting head.
- Resolve service issues of clients by coordinating with relevant departments.
- To regularly visit delinquent customer / merchant for the updation of overdue amounts.
- To effectively manage all customer/ merchant related complaints and issues.
- Managing a group of 4-5 team members

Qualification

- Minimum 6-10 years relevant experience needed. Collection of consumer loans/ small business loans.
- Minimum a graduate (in any field).
- Preferably a DRA (Debt Recovery Agent) certified professional.




- Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience

- Should be presentable with good communication skills.
- Valuable hold over language -English and local language.
- Should have knowledge of the Collection Process.
- Should have Experience in Field/Corporate Collections.
- Professional approach towards the Customer.
- Ability to command authority but humble and sincere in behaviour.
- Good convincing skills.
- Aware of Collection Code of Conducts.
- Acquainted with the geographical spread of the local area.

Mandatory to have a 2 wheeler/ 4 wheeler

📌 Area Collection Manager (Bengaluru)
🏢 Neogrowth Credit
📍 Bengaluru