Key Responsibilities

- Welcome and assist hotel guests at the airport in a warm and professional manner.
- Coordinate guest airport pick-up and drop-off arrangements.
- Verify guest details, flight information, and transportation schedules.
- Monitor flight arrivals and departures and coordinate transfers accordingly.
- Assist guests with luggage and guide them to the designated transportation.
- Maintain effective communication with the Front Office, Concierge, Transport, and other hotel departments.

- Handle guest queries and provide accurate information about the hotel and available services.
- Ensure all airport-related guest services are delivered according to hotel standards.
- Maintain proper records of airport movements, transfers, and guest requests.

- Coordinate with drivers and transport vendors to ensure timely service.
- Handle guest complaints professionally and escalate issues when required.
- Maintain a professional appearance and represent the hotel brand positively at all times.

Required Skills

- Excellent communication and interpersonal skills.
- Solid guest-service and hospitality orientation.




- Good knowledge of airport operations and local transportation.

- Excellent coordination and time-management skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Professional grooming and confident personality.
- Problem-solving and decision-making abilities.

- Good knowledge of English; additional languages will be an advantage.
- Basic computer and email skills.
- Ability to work in shifts, including weekends and holidays.
- Strong attention to detail and ability to work under pressure.

Preferred Qualifications

- Diploma/Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field.

- Previous experience in Front Office, Concierge, Airport Representative, Guest Relations, or a similar hospitality role is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Airport Representative (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram