Job Summary

We are looking for an experienced IT Tier 2 Technician to provide advanced end-user support and assist with server, virtualization, backup, and network infrastructure.

The ideal candidate will have hands-on experience with Nutanix AHV, VMware ESXi, Windows Server, Active Directory, Veeam/Rubrik, and networking technologies. Experience with VMware ESXi to Nutanix AHV migrations is highly preferred/required.

This position requires strong troubleshooting and documentation skills, excellent customer service, and the ability to work independently and as part of a team.

Key Responsibilities

End-User Support

- Provide Tier 2 technical support for hardware, software, peripherals, and application issues.
- Troubleshoot and resolve escalated technical issues.
- Manage user accounts, permissions, and access-related issues.
- Document incidents, resolutions, and troubleshooting steps in the ticketing system.
- Provide technical support to both technical and non-technical users.

Server & Virtualization

- Deploy, configure, maintain, and troubleshoot physical and virtual servers.
- Manage Nutanix AHV/HCI and VMware ESXi environments.
- Perform VM provisioning, lifecycle management, patching, upgrades, and performance monitoring.
- Support VMware ESXi to Nutanix AHV migrations.
- Assist with hypervisor, firmware, AOS/AHV upgrades and cross-platform troubleshooting.
- Support server upgrades, migrations, and infrastructure projects.

Backup & Recovery

- Monitor and troubleshoot backup environments.
- Work with Veeam and/or Rubrik backup solutions.
- Perform data recovery and restoration operations.
- Troubleshoot backup failures and ensure backup reliability.

Windows Server & Active Directory

- Install, configure,



and troubleshoot Windows Server environments.
- Troubleshoot Active Directory, DNS, DHCP, and Windows Event Viewer issues.
- Assist with user/group administration and permissions.
- Troubleshoot Windows-based infrastructure issues.

Networking & Security

- Troubleshoot network connectivity and performance issues.
- Work with routers, switches, firewalls, VPNs, VLANs, and routing.
- Troubleshoot TCP/IP, DNS, DHCP, and SMB-related issues.
- Assist with firewall, VPN, endpoint security, and network configuration.
- Apply security patches and follow cybersecurity best practices.

Required Skills

- 4 years of experience in IT support, infrastructure, system administration, or a related role.
- Hands-on experience with Nutanix AHV/HCI and VMware ESXi.
- Experience with VMware-to-Nutanix migration is required.
- Robust knowledge of Windows Server and Active Directory.
- Experience with DNS and DHCP troubleshooting.
- Experience with Veeam and/or Rubrik backup solutions.
- Good understanding of TCP/IP, VLANs, routing, VPNs, and firewalls.
- Strong troubleshooting and analytical skills.
- Excellent documentation and communication skills.
- Fluent in English.

Preferred Skills / Certifications

- Nutanix Certified Professional (NCP)
- VMware VCP
- Microsoft Certified: Azure Administrator Associate
- Microsoft Windows Server certifications
- Cisco CCNA
- CompTIA Network+
- CompTIA Security+

Additional Skills

- Familiarity with Azure, AWS, or hybrid cloud environments.
- Experience with monitoring/ticketing tools such as N-Central, SolarWinds, or similar.
- Knowledge of endpoint security and antivirus solutions.
- Strong customer-service orientation.
- Ability to manage multiple priorities and work independently.

📌 Advanced System Administrator (Chandigarh)
🏢 IT BY DESIGN
📍 Chandigarh