- Provide accurate, timely, and explicit information to students regarding training-related matters, including schedules, interventions, course progress, and attendance.
- Monitor and maintain student course progress and attendance records, including managing intervention processes.
- Coordinate and manage Wisenet (Student Management System), including:
o Adding courses and students o Providing student access o Ensuring students complete courses within the Confirmation of Enrolment (CoE) duration
- Perform accurate data entry, administration, and compliance checks of student records in a timely manner.
- Maintain and manage electronic student records and filing systems within the SMS.
- Provide administrative support to managers and the administration team as required.
- Complete pre-induction and post-induction process for the students.
- Generate and maintain reports related to course progress, attendance, and interventions.
- Ensure all records are accurate, up to date, and compliant with regulatory requirements.
- Provide high-quality customer service to students and stakeholders (in person, via phone, and in writing).
- Liaise with internal teams and external stakeholders as required.
- Follow all organizational policies, procedures, and participate in professional development activities.
Key Skills & Requirements:
- Advanced proficiency in Microsoft Word and Excel (formatting, reporting, and data analysis).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Understanding of compliance requirements in the education/training sector (preferred).
- Strong problem-solving and interpersonal skills.