Company Description R1 RCM is a leader in healthcare revenue management, helping providers improve financial performance through advanced technology and expert services. The company pioneered the Healthcare Revenue Operating System, an intelligent platform that combines automation, AI, and human expertise to optimize the entire revenue cycle. With over 20 years of experience, R1 partners with around 1,000 providers, including 95 of the top 100 U.S. health systems, and manages more than 270 million payer transactions each year.

This scale gives R1 deep operational insight that supports long-term value and stability for healthcare organizations, creating a dynamic environment for team members who support these services.

Role Description The Accounts Receivable Caller is a full-time, on-site role based in Porur - Chennai, focused on following up with insurance payers and other responsible parties to resolve outstanding balances and ensure timely collections. Day-to-day responsibilities include making outbound calls to verify claim status, identify payment delays or denials, and secure commitments for payment. The role involves documenting all interactions accurately in the billing or practice management system, updating account notes, and escalating complex issues when needed.

The Accounts Receivable

Caller works closely with billing and coding teams to clarify claim details, correct errors,



and re-submit or appeal claims as appropriate. The position requires adherence to company policies, payer guidelines, and compliance standards while maintaining professional communication and meeting productivity and quality targets.

Qualifications

- Min 1 yr of experience in AR Calling.
- Knowledge of healthcare revenue cycle processes such as billing, collections, and insurance follow-up, with experience in accounts receivable or similar roles.
- Strong communication skills, including transparent telephone etiquette, active listening, and the ability to explain financial information to diverse stakeholders.
- Basic computer proficiency and familiarity with spreadsheets, billing software, or practice management systems, along with accurate data entry skills.
- Attention to detail, time management, and the ability to handle multiple accounts while meeting daily call and resolution targets.
- Customer service mindset, with a skilled, respectful approach in high-volume calling environments and a focus on problem-solving.
- Ability to work on-site in Porur - Chennai and collaborate effectively with team members and supervisors.
- Prior experience in healthcare, insurance, or RCM is preferred; completion of secondary education or higher in any discipline is typically required.

📌 Accounts Receivable Caller (Chennai)
🏢 R1 RCM
📍 Chennai