Designation: Social Media Account Manager

Department: Marketing & Communication (sub-function: Digital Marketing / Social Media)

Experience: 5-9 years

Location: Noida, Sector 90

Work Mode: Work From Office, 5 days/week

About the Role

We are looking for a Social Media Account Manager to own client relationships for our US-based clients, coordinate deliverables across internal creative teams, and support content execution on Canva. This is an agency-style, client-facing role requiring direct experience handling US clients during overlapping evening hours candidates without agency background or international client exposure will not be considered.

Key Responsibilities

Client Communication & Support

- Communicate with clients based in the US during overlapping evening hours.
- Handle client queries, share updates, and ensure timely follow-ups.
- Participate in client calls and ensure smooth coordination of deliverables.
- Maintain qualified client relationships and ensure satisfaction through consistent communication.
- Coordinate with clients and internal teams until 10 PM IST to ensure timely updates, approvals, and task execution.

Internal Coordination & Task Management

- Work closely with design, content, video, and performance marketing teams.
- Share briefs clearly, track task progress, and ensure timely delivery.




- Maintain workflow clarity and manage deadlines across multiple clients.
- Ensure final deliverables meet quality standards before going live.

Creative Execution & Content Support

- Create and edit social media creatives using Canva, including basic video editing for reels and short-form content.
- Support content planning, scheduling, and publishing across platforms.
- Review captions, creatives, and content drafts to ensure alignment with brand guidelines.

Requirements Must Have

- 5-9 years of experience in Social Media Management / Digital Marketing / Account Handling, from an agency background (in-house/brand-side-only candidates will not be shortlisted).
- Direct experience handling US-based (or other international) clients,
- Based in or willing to relocate to Noida, and able to commit to 5-day work-from-office at Sector 90.
- Strong written and verbal communication skills.
- Working proficiency in Canva, including basic reel/video editing.
- Ability to manage multiple clients, deadlines, and internal stakeholders simultaneously.

Good to Have

- Prior experience managing Dental, Hospital, or Healthcare chain clients a strong edge for this role.
- Exposure to the D2C industry.

Please Note: Applications without agency experience or without direct prior exposure to US/international client handling will not be shortlisted.

📌 Account Social Media Manager (Noida)
🏢 Alyssum Global Services
📍 Noida