Experience: 3-7 Years

Location: Mumbai (Juhu)

Position Summary The Account Manager - SMB & Enterprise is responsible for managing and growing existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and long-term strategic partnerships. The role serves as the primary relationship owner for assigned SMB and Enterprise customers, ensuring high customer satisfaction, revenue retention, and account expansion.

Key ResponsibilitiesAccount Management

- Serve as the primary point of contact for assigned SMB and Enterprise customers.
- Develop strong relationships with business owners, CXOs, procurement teams, and key stakeholders.
- Conduct regular business reviews to understand customer objectives and identify recent opportunities.
- Ensure successful onboarding and adoption of Netcloud Consulting's solutions.

Revenue Growth

- Achieve monthly, quarterly, and annual account revenue targets.
- Drive contract renewals and maximize customer retention.
- Identify and close upsell and cross-sell opportunities across AI, cloud, managed services, cybersecurity, digital transformation, and marketplace management solutions.
- Increase Annual Recurring Revenue (ARR) and Customer Lifetime Value (CLV).

Customer Success

- Ensure timely resolution of customer concerns by coordinating with technical and delivery teams.
- Monitor customer satisfaction and proactively mitigate risks to account health.
- Manage contract renewals, amendments, and commercial discussions.
- Develop long-term account growth plans for strategic customers.





Commercial Management

- Prepare commercial proposals, quotations, and renewal agreements.
- Negotiate pricing and contract terms within approved guidelines.
- Ensure timely invoicing and support collection of outstanding payments.
- Maintain account profitability while meeting customer expectations.

Sales &

• Reporting

- Maintain accurate account information and opportunity pipeline in the CRM.
- Forecast renewal and expansion revenue.
- Prepare account performance and revenue reports.
- Collaborate with Business Development and Delivery teams to ensure seamless customer engagement.

Key Performance Indicators (KPIs)

- Revenue Retention
- Renewal Rate
- Upsell &

• Cross-sell Revenue

- Net Revenue Retention (NRR)
- Customer Satisfaction (CSAT)
- Customer Churn Rate
- Account Growth
- Annual Recurring Revenue (ARR)
- Collection Efficiency
- Forecast Accuracy

Qualifications

- Bachelor's degree in Business, Marketing, IT, or a related field.
- 3-7 years of experience in Account Management, Customer Success, or B2B Sales.
- Experience managing SMB and Enterprise customers in IT services, cloud, AI, SaaS, or managed services is preferred.
- Solid relationship management, negotiation, and commercial acumen.
- Experience using CRM platforms and preparing business reviews.

Reporting To Business Development Manager - SMB &

• Enterprise Sales / Associate Vice President - SMB &

• Enterprise Sales

Kindly share your updated resume [email protected]

📌 Account Manager SMB & Enterprise (India)
🏢 e-Stone Information Technology Private
📍 India