Job Description Location: Pune n Role Type: Individual Contributor n Industry: SaaS | Data Security n n About Us n n Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises. n If you thrive in a rapid-paced, collaborative environment and are excited about solving real-world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do. n With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions. n Learn more about our recent acquisitions here: n n About the Role n n We are looking for a customer-obsessed, analytical Customer Success professional to drive adoption, retention, and long-term value for our enterprise customers. n n This is a full-stack Customer Success role spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management. n Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers. n n Key Responsibilities n n n Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies n Develop and recommend data risk remediation strategies based on insights n Prepare and present data risk and security posture reports to customers n Handhold customers through the implementation of remediation strategies n Act as a trusted data security advisor,



providing subject-matter expertise and strategic guidance aligned to customer goals n Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs n Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership n Deeply understand customer use cases and map them to Concentric’s product capabilities n Deliver hands-on product training and drive adoption across customer teams n Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks n Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations n Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution n Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests n Contribute to building scalable CS processes, templates, and documentation (for senior profiles) n n n Required Skills & Experience n n n 4–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment n Strong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies n Experience working with enterprise customers, preferably large North American clients n Good understanding of cybersecurity and/or data security concepts (preferred) n Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systems n Comfortable working closely with Product and Engineering teams n Excellent communication, presentation, and stakeholder management skills n Ability to balance strategic thinking with hands-on execution n Self-driven, proactive, and comfortable operating with minimal oversight (for senior profiles) n

📌 Customer Success Manager (IC Role) 4-10 Years (Pune)
🏢 Concentric AI
📍 Pune