Role & responsibilities
Own the end-to-end administration of Group Medical Insurance (GMC), Group Term Life (GTL), Group Personal Accident (GPA), and other employee benefit programs.
Manage open enrollment, mid-year additions/deletions, dependent management, and policy endorsements.
Ensure accurate employee and dependent data management across HRMS and insurer portals.
Monitor policy utilization, insurer performance, and claim ratios.
Oversee cashless and reimbursement claim processes.
Act as the escalation point for complex and high-value claims.
Track claim turnaround time (TAT) and drive continuous improvements.
Publish regular claim analytics and insights.
Manage relationships with insurers, brokers, TPAs, wellness partners, and other advantage vendors.
Conduct governance meetings with vendors and monitor SLAs.
Design and execute employee communication campaigns.
Manage employee queries through HR helpdesk, email, and ticketing platforms.
Improve employee satisfaction through simplified benefit processes.

Preferred candidate profile

Candidate have 3 + years in medical insurance handling

📌 Lead Hr Operation Medical Insurance Bengaluru
🏢 Swiggy
📍 Bengaluru